1. Return Period
At TiKitchens, we want you to be satisfied with your purchase. You may request a return within 30 days of receiving your order, provided the product meets the return conditions described below.

2. Return Eligibility
To be eligible for a return, the product must be unused, in its original condition, and returned with all original packaging, accessories, manuals, and components where applicable. Tankless water heaters that have been installed, connected, modified, damaged, or used may not qualify for a standard return unless the product is defective or otherwise covered by applicable consumer protection laws.

3. Free Return Shipping
For eligible returns, TiKitchens provides free return shipping. Please contact our customer service team before sending any product back. We will provide the appropriate return instructions.

4. Damaged or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from the product you ordered, contact us as soon as possible at contact@tikitchens.shop. Please provide your order number and, when possible, photographs or other information showing the issue so that we can investigate and provide an appropriate solution.

5. Defective Products
If a tankless water heater or another product arrives defective or develops a qualifying defect, TiKitchens will review the issue and may offer a replacement, repair, refund, or another appropriate resolution depending on the circumstances and applicable warranty or consumer protection requirements.

6. Installation
Customers are responsible for ensuring that products are installed by appropriately qualified professionals when professional installation is required or recommended. TiKitchens is not responsible for damage caused by incorrect installation, improper electrical or plumbing connections, misuse, modification, neglect, accidents, or failure to follow the manufacturer’s installation and safety instructions.

7. Non-Returnable Situations
A return may be refused when a product has been used, installed, modified, damaged after delivery, returned without required components, or otherwise does not meet the applicable return conditions. This does not limit any rights you may have under applicable consumer protection laws.

8. Refund Processing
Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. If the return is approved, the refund will be processed to the original payment method used for the purchase.

9. Refund Timing
After approval, the time required for the refund to appear in your account may depend on your bank, credit card company, payment provider, or other financial institution. TiKitchens cannot control processing times imposed by third-party payment providers.

10. Partial Refunds
In certain circumstances, only a partial refund may be available if a returned product is missing components, accessories, packaging, documentation, or has been damaged or used beyond what is reasonably necessary to inspect the product.

11. Order Cancellation
If you need to cancel an order, contact TiKitchens as quickly as possible at contact@tikitchens.shop. We will make reasonable efforts to cancel the order before it is processed or shipped. Once an order has been shipped, it may need to be handled through the standard return process.

12. Return Authorization
Please do not send products back without first contacting TiKitchens. Unauthorized returns may cause delays in processing your refund or replacement.

13. Return Information
When requesting a return, please provide your order number, name, email address, reason for the return, and any relevant photographs or supporting information. This allows our customer service team to process your request efficiently.

14. Exchanges
If you receive a defective, damaged, or incorrect product, TiKitchens may offer an exchange or replacement where appropriate and subject to product availability.

15. Customer Responsibility
Customers should carefully inspect products upon delivery and keep the original packaging and accessories until they are satisfied that the product is correct and functioning properly.

16. Contact Us
For return, refund, replacement, or exchange requests, contact:

TiKitchens
75 Franklin St
New York, New York 10013
United States
Email: contact@tikitchens.shop
Phone: +1 (206) 741-9689
Website: tikitchens.shop

17. Policy Updates
TiKitchens may update this Refund & Returns Policy when necessary to reflect changes to our products, services, business practices, or applicable requirements. The latest version will always be published on our website.

18. Final Sale Products
Unless otherwise stated on the product page or required by applicable law, TiKitchens does not designate standard products as final sale. Eligible products remain subject to the applicable return conditions described in this policy.