1. Shipping Overview
At TiKitchens, we are committed to providing reliable and efficient shipping for all orders placed through our online store. We carefully process and prepare each order to ensure that your tankless water heater or other purchased product reaches you safely and on time.

2. Order Processing Time
Orders are generally processed within 1–2 business days after payment has been successfully confirmed. Orders placed during weekends or holidays may begin processing on the next business day.

3. Shipping Time
After your order has been processed and shipped, standard delivery generally takes approximately 3–5 business days, depending on the delivery location, carrier availability, and other circumstances outside our control.

4. Shipping Confirmation
Once your order has been shipped, you may receive a shipping confirmation containing available tracking information. Please use the tracking information provided to follow the progress of your shipment.

5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order. TiKitchens is not responsible for delays, additional shipping costs, or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Delivery Delays
Although we work with reliable shipping carriers, delivery dates are estimates and cannot always be guaranteed. Delays may occur because of severe weather, carrier disruptions, holidays, high shipping volumes, customs procedures, incorrect address information, or other circumstances beyond our reasonable control.

7. Damaged Packages
If your package arrives visibly damaged, please inspect the shipment carefully and contact TiKitchens as soon as possible. We may request photographs of the packaging and product to help investigate the issue with the shipping carrier.

8. Incorrect or Missing Items
If you receive an incorrect product, missing component, or incomplete order, please contact our customer service team promptly with your order information and details of the issue so we can review and assist you.

9. Lost Packages
If tracking information indicates that your package was delivered but you cannot locate it, please first check around the delivery location and contact the shipping carrier. You may also contact TiKitchens so we can assist with the available shipping information.

10. Shipping Costs
Shipping costs, when applicable, will be displayed during the checkout process before you complete your purchase. Any available free-shipping offer will be clearly communicated on the website or during checkout.

11. Changes to Shipping Information
If you need to change your shipping address after placing an order, contact us as quickly as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

12. Delivery Responsibility
Once an order has been successfully delivered to the shipping address provided at checkout, the customer is responsible for the package and its contents. If there is a delivery issue, customers should contact us promptly so we can determine the appropriate next steps.

13. Professional Installation
Tankless water heaters may require professional installation depending on the product and installation requirements. Customers are responsible for ensuring that products are installed according to applicable instructions, regulations, and professional recommendations.

14. International Shipping
If international shipping is offered for a particular product, additional delivery times, customs requirements, duties, taxes, or other charges may apply. Any applicable charges imposed by local authorities may be the responsibility of the customer.

15. Contact Us
For questions regarding shipping, delivery status, damaged packages, or other order-related concerns, please contact:

TiKitchens
Address: 75 Franklin St, New York, New York 10013, United States
Email: contact@tikitchens.shop
Phone: +1 (206) 741-9689
Website: tikitchens.shop